Refund policy

Effective Date: March 18, 2025

At AdaVie Threads, we want you to love your purchase. If you are not completely satisfied, we’re here to help with a clear and simple return and refund process.

Return Window

We accept returns within 14 days of delivery. To start a return, you must contact us within 14 days of receiving your item.

Eligibility for Returns

  • Unworn, unused, and in the same condition you received them
  • In original packaging with tags attached
  • Accompanied by proof of purchase (receipt or order number)

How to Start a Return

  1. Email us at crew@adaviethreads.com within 14 days of delivery.
  2. Once approved, we’ll provide a return address and instructions.

Important:

  • Items sent back without approval will not be accepted.
  • Return shipping is free for eligible returns within the 14-day window.

Damaged, Defective, or Wrong Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us right away at crew@adaviethreads.com. We will make it right and cover all shipping costs.

Non-Returnable Items

Some items cannot be returned, including:

  • Personalized or custom products
  • Sale items and gift cards
  • Perishable goods, personal care items, hazardous materials

Refunds

  • Refunds are issued to your original payment method.
  • Original shipping charges from your initial order are non-refundable.
  • Please allow up to 5 business days for us to inspect your return once received.
  • Once approved, refunds are processed within 10 business days.

If more than 15 business days have passed since your refund was approved, please contact us.

Exchanges

The fastest way to exchange an item is to return your original purchase and place a new order once your refund is approved.

International Returns

  • Return shipping is free for eligible returns, but customers are responsible for any customs or import fees.
  • We recommend using a trackable shipping service.

EU Customers

If your order ships to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must meet the eligibility requirements above.

Contact Us

For any questions about returns or refunds, please reach out:
📧 crew@adaviethreads.com

We value your support and are committed to making sure you’re happy with every Adavie Threads order.